Frequently asked questions
If you cannot find the answer to your question here, a member of our customer service team will be happy to help you.
If you cannot find the answer to your question here, a member of our customer service team will be happy to help you.
The most important general questions for companies are summarized here for you.
After you have completed your registration, you can already use MenuTecs as a digital menu. If you want your guests to be able to order and pay directly, you still need to create an account for incoming payments .
There are no basic monthly fees to use MenuTecs for companies with the basic package. Fees only apply for the use of additional features or if your guests order and pay directly. You can find the exact amount of fees for each plan on our pricing page.
MenuTecs is suitable for almost all companies in the gastronomy and hotel industries. You also need a valid credit card and an working internet connection .
With the multilingual digital menu from MenuTecs you enable your guests to select, order and pay using their own smartphone. You relieve your team, increase your sales and benefit from more satisfied guests.
Ordering with MenuTecs is absolutely safe , as an employee always has to confirm or reject it before placing the order. Payment is just as secure for both your company and your guests as with a credit card.
No, it is not possible for companies to use it without registering.
The most important technical questions for companies are summarized here for you.
All a guest has to do is to scan a QR code of your digital menu with their own smartphone and then open it in the browser. The QR codes for your digital menu are suitable for displays and stickers and can be downloaded from your administration area.
With MenuTecs, a guest can select and order products via your digital menu on their own smartphone. For the ordering process, your guest will need a verified payment method so that the payment process can then be carried out safely and reliably.
An already registered guest can use MenuTecs to pay for their previously placed order securely and reliably via your digital menu using a verified payment method, either immediately after accepting the order or at the end of their visit. The ability to pay for everything in one transaction at the end of the visit means your company incurs lower fees.
Yes, a guest can leave a tip during the ordering process if they want. Tip rates are typically higher with a digital menu than without. Your staff will thank you.
No, only orders that were placed via MenuTecs can be paid.
Yes, the desing can be customized according to your wishes. You can upload your logo, define appropriate colors and embed your own font or select from a library.
With our intuitive, web-based management interface, you can enter orders, edit products and make settings from any computer, tablet or smartphone .
Payments are automatically transferred to the payment account you registered and verified. All payment processing takes place via our payment provider and is subject to the highest security standards.
No, unlike other providers, the advantage of MenuTecs is that it does not require a connection to the POS system. You can start working immediately with any tablet, computer or smartphone. You also have 100% control over what is actually rewarded. At MenuTecs it is not possible for incorrect orders to be credited directly by the guest.
Unlike other providers, MenuTecs does not have a complicated or unnecessarily complex registration process. All you have to do is enter a few details about your company and you can get started. A valid credit card is also required if there are fees for using additional features or if you have selected a plan with a basic monthly fee.
The most important general questions for guests are summarized here for you.
After scanning the QR code, you can open the digital menu in your browser. You can then easily select, order and pay securely.
Using MenuTecs is 100% free for you. There are no fees for payments either.
You can use MenuTecs at all of our partner companies. Please note that some companies have disabled the ability to order and pay.
If you register with MenuTecs, your preferences can be saved for your next visit to one of our partners. You also have the option to order and pay directly.
Ordering and paying with MenuTecs is absolutely safe. Technically speaking, hardly anything else happens than when you order something to eat from your favorite ordering service and then pay.
Yes, you can use MenuTecs as a digital menu without registration. However, if you want to order and pay directly, you must register and provide a valid payment method.
The implementation of digital solutions not only optimises internal processes, but also improves the customer experience. The introduction of an online ordering system increases efficiency, reduces waiting times and also increases turnover from additional sales. In addition, a digital menu enables a targeted approach to the target group and promotes customer loyalty.